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Shipments and Returns
Shipping your package
Packages are generally shipped within 2 working days of receiving payment. We use a national courier that guarantees reliable and safe delivery, without the need for a signature on delivery. If you prefer a signature required delivery, please contact us to find out the additional costs. For all shipments, we will provide you with a tracking link to monitor the route of your package in real time.
Shipping costs
Shipping costs include handling, packaging and postage costs. Management costs are fixed, while transport costs vary based on the total weight and destination of the package. To save on shipping costs, we recommend grouping all items in a single order, as it is not possible to combine orders placed separately. Shipping costs will be calculated for each order individually.
Shipping safety
Although the package is shipped at your risk, we pay particular attention to the packaging of fragile or delicate items, ensuring that they are well protected during transit. We use appropriately sized boxes to ensure maximum safety of items during shipping.
Returns and Refunds
If you need a return, please contact us within 14 days of receiving your order to start the process. We offer a quick and easy returns service, with refund or replacement options based on availability.
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate this to EKIPSE by means of a declaration explicit, which may be sent by registered mail with return receipt or by accessing the reserved section of the My Account space on the website www.ekipse.com, with the creation of a computerized return practice to be sent by email.
In the event of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 30 days from the day on which he communicated to EKIPSE his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to EKIPSE s.r.l. in Via Barletta, 228 – 76123 ANDRIA (BT).
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, EKIPSE will refund the amount of the products subject to withdrawal within a maximum of 14 days.
The consumer is solely responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
All shipping costs for returning the product subject to withdrawal will be borne by EKIPSE.
As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, EKIPSE may suspend the refund until receipt of the goods.
EKIPSE will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide EKIPSE, by accessing the Contact Us section, with the bank details necessary for EKIPSE to carry out the refund.
Product Compliance
It is the Customer's responsibility to verify that the Products delivered comply with the Order.